Shipping policy
Last updated: 3 October 2026
Everything we sell is made or packed to order in our workshop at Eatons Hill, north Brisbane. Your delivery time has two parts: the time we take to make your order, and the time the carrier takes to reach you.
1. How long we take to make your order
| Order type | What happens | Time |
|---|---|---|
| Custom work (your artwork or logo) | We send a digital proof | Within 1–2 business days of your order |
| Cut or engraved, checked and dispatched | Within 2 business days of your proof approval | |
| Items you design online (text stencil builder) | Made and dispatched | Within 2 business days of your order |
| Ready-made items | Packed and dispatched | Within 1–2 business days of your order |
Large, multi-sheet or bulk jobs can take longer. If so, we will tell you the dispatch date in your quote or by email before we start.
Business days are Monday to Friday, excluding Queensland public holidays.
Replying to your proof quickly is the best way to get your order sooner. The dispatch clock starts when you approve your proof.
Need it by a date? Tell us before you pay, in the order notes or by email to info@tinkable.com.au. We will tell you honestly whether we can make it. Priority cutting and express shipping are available.
2. If we can't dispatch on time
If we can't dispatch your order within the time above, or the date we gave you, we will email you as soon as we know. We will give you a new dispatch date. You can then choose to:
- wait for the new date, or
- cancel the order and get a full refund for anything not yet dispatched.
We refund cancelled orders within 7 business days.
3. Shipping within Australia
We ship Australia-wide with Australia Post, with tracking on every order. Items longer than 105 cm go by courier.
| Order | Standard | Express |
|---|---|---|
| Orders of $99 or more | Free | $22.00 |
| Orders under $99 | $15.00 | $22.00 |
The rates at checkout are the ones that apply to your order. Oversized jobs that need road freight are quoted separately before you pay.
Delivery times within Australia
These are Australia Post's typical times once your order leaves us. They are estimates, not guarantees, and don't include the time to make your order.
| Destination | Standard | Express |
|---|---|---|
| Brisbane and South East Queensland | 1–2 business days | Next business day |
| Sydney, Canberra | 2–4 business days | 1–2 business days |
| Melbourne | 3–5 business days | 1–2 business days |
| Adelaide, Hobart | 4–6 business days | 2–3 business days |
| Perth, Darwin | 5–8 business days | 2–4 business days |
| Regional and remote | add 1–3 business days | add 1–2 business days |
Collect from our workshop
Pickup from 5 Othello Court, Eatons Hill QLD 4037 is free, by arrangement. Choose pickup at checkout, then call 0418 873 436 to arrange a time. We will email you when your order is ready. We are a workshop, not a shopfront, so please don't come without arranging a time first.
4. Shipping outside Australia
Outside Australia, we currently ship stencils only, to New Zealand, the United States, Canada and Malaysia. Other products (for example engraved glassware, labels and stamps) are available in Australia only. We don't yet ship to other countries. We'll update this page when we do.
International orders go by FedEx, with tracking. There is no free shipping on international orders. Your shipping cost is shown at checkout before you pay.
| Destination | Shipping | Typical delivery after dispatch |
|---|---|---|
| New Zealand | NZ$30 flat rate | 2–5 business days |
| United States | US$30 flat rate | 3–7 business days |
| Canada | C$30 flat rate | 3–7 business days |
| Malaysia | RM90 flat rate | 3–7 business days |
These are FedEx estimates, not guarantees, and delivery can take longer if customs holds a parcel.
Prices, duties and import taxes
Overseas prices are shown in your local currency and don't include Australian GST.
- United States: your price includes US duties and import taxes. We pay them before your parcel arrives, so nothing is due on delivery.
- New Zealand: you pay any GST, duties or fees that New Zealand charges on import. FedEx will collect them from you before or on delivery. They are not included in our price.
- Canada: you pay any GST/HST, duties, brokerage or fees that Canada charges on import. FedEx will collect them from you before or on delivery. They are not included in our price.
- Malaysia: you pay any sales tax, duties or fees that Malaysia charges on import. FedEx will collect them from you before or on delivery. They are not included in our price.
If you refuse to pay import charges and the parcel comes back to us, we will refund the price of your order, less the shipping and return costs.
5. Your delivery address
Please check your address carefully before you pay.
If a parcel comes back to us because the address was wrong or incomplete, we will send it again once you have paid the new postage. If the carrier made the mistake, we will resend at our cost.
6. Tracking, delays and lost parcels
- We email you a tracking number when your order is dispatched.
- If your tracking hasn't moved for 5 business days, contact us. We will chase the carrier for you.
- If a parcel is lost, we will remake or replace it at no cost, or refund you.
- If a parcel shows as delivered but you can't find it, contact us within 5 business days. We will lodge a claim with the carrier and work out a solution with you.
7. Damaged parcels
If your order arrives damaged, email info@tinkable.com.au with your order number and photos of the item and packaging. Please tell us within 7 days of delivery if you can, so we can claim from the carrier. Your rights under the Australian Consumer Law don't end after 7 days. See our Refund and Returns Policy.
8. Contact
Tinkable Pty Ltd · ABN 37 694 508 177
5 Othello Court, Eatons Hill QLD 4037, Australia
Phone: 0418 873 436 · Email: info@tinkable.com.au