Shipping policy
Shipping
Order processing
Most custom orders ship in 2–4 business days: we send you a digital proof within 1–2 business days, then cut, pack and dispatch your order within 2 business days of your approval. Ready-made and stocked items are dispatched within 1–2 business days.
You will receive an email with tracking as soon as your order is dispatched. If your order is urgent, email info@tinkable.com.au before you order and we will tell you honestly whether we can meet your date.
Where we ship
We ship to Australia and New Zealand. We are not shipping to other countries at this time.
Shipping rates
Rates are calculated at checkout and depend on what you order.
- Free standard shipping on orders over $99 (AUD in Australia, NZD in New Zealand).
- Australia: standard shipping from $7.00 for coffee stencils and $15.00 for other orders. Express is available at checkout.
- New Zealand: standard international from NZ$15.00, express courier from NZ$21.50.
- Some products, including keyrings, ship free regardless of order value.
The options and prices shown at checkout are the ones that apply to your order.
Delivery times
These are carrier estimates from the day your order is dispatched, not from the day you order, and they exclude weekends and public holidays.
- Australian metro: 2–5 business days standard, 1–3 business days express.
- Australian regional and remote: 4–8 business days.
- New Zealand: 6–12 business days depending on carrier and customs processing.
Australia Post and courier delays are outside our control. If your tracking has not moved for five business days, contact us and we will chase it with the carrier on your behalf.
Store pickup
5 Othello Court, Eatons Hill QLD 4037
Pickup is free and available by arrangement. Choose pickup at checkout, then call 0418 873 436 to arrange a time. We will email you when your order is ready for collection. Please bring your order confirmation.
Duties and taxes
Australian prices include GST, and a tax invoice is issued with every order.
New Zealand orders are shipped from Australia. Any import duties, GST or customs charges applied by New Zealand authorities are the responsibility of the customer.
Incorrect addresses
Please check your delivery address carefully before you pay. If a parcel is returned to us because the address was incorrect or incomplete, we will re-send it once you have paid the return and re-delivery postage.
Damaged or lost parcels
If your order arrives damaged, email info@tinkable.com.au with your order number and a photo of the damage within 7 days of delivery and we will make it right.
Returns and refunds
Returns, refunds, repairs and replacements are covered by our Refund policy, which sets out your rights under the Australian Consumer Law.
Contact
Tinkable Pty Ltd · 5 Othello Court, Eatons Hill QLD 4037, Australia
Phone: 0418 873 436 · Email: info@tinkable.com.au
ABN: 37 694 508 177